10/27/2022 0 Comments Resume star method![]() ![]() In this portion of your response, tie your actions back to the original question: Lastly, explain the result of the actions you took. When we reached capacity earlier in the day, I called the Four Seasons hotel located down the street and spoke to their front office manager to ask whether they had an additional room available.Īs a result, the staff was already aware that we may need to book a last-minute room at their property for the affected guests.īecause I was able to anticipate how we would handle the situation, the couple was on their way to the new hotel within half an hour and even thanked us for our hospitality. While they waited, I asked the couple if they would like to join us at the bar for a drink. Then, I admitted that we were at fault for this situation and promised we would quickly find them an alternative room for the night, call them a cab, and pay for their accommodation and meal costs for the weekend. I empathized with the couple and acknowledged that they must already be tired at the end of a long day. In the hotel manager's case, he would describe the specific steps he took to find an alternative hotel and keep the couple calm:įirst, I apologized and explained that the hotel was overbooked. ![]() This portion of your response will be the longest and most detailed, as you need to clearly explain how you responded to the situation and accomplished the task at hand. Outline the action you took to resolve the situation. I needed to keep the guests calm and quickly find an alternative hotel for them to stay at. If you referred to a project that was a group effort, what was your individual contribution? 2) TaskĪfter explaining the situation, describe the specific task you had to accomplish. When they arrived at the hotel, their room was no longer available. When I was the General Manager of the Peninsula Hotel in Chicago, I was working the night shift and the hotel was overbooked.Ī couple booked a weekend stay at the hotel and their flight arrived late. To describe his situation, the manager could say something like: Let's think about how a manager of a luxury hotel might answer this question. When you are asked a behavioral question, you should answer it using a specific example that allows you to address each of the following four components: 1) Situationįirst, describe a situation you were faced with at work that relates to the question at hand.Ĭan you describe a time when you had to resolve a customer issue that was caused by company error? While you can't predict (or prepare for) every question you might be asked, having a good arsenal of stories to draw upon will improve your confidence and interview performance. Your answers demonstrate both how you would behave on the job as well as your thought process and ability to think clearly under pressure. While behavioral questions are often open-ended, both the structure and content of your response can provide insight into your fit for a role. The STAR method is a proven structure for answering any behavioral interview question. ![]()
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